Here at Fair Deal Beds & Furniture we offer a fast free delivery service. We offer delivery to the majority of the mainland UK, however there are some postcode areas excluded. If you are within a excluded post code area then do not worry one of the customer care team will contact you to arrange the delivery with a alternative courier or worst case we will have to refund you.
As we use third party couriers and with many logistics companies there is always a capacity to which it can be stretched to ensure the operational integrity is not compromised therefore; we would like to assure you that we will be putting in all the available resources to deliver all orders in a timely yet manageable manner. For all items at the moment we are running at an approximate delivery time of up to a maximum of 2 weeks from the date purchased.
Prior to delivery you will receive notification from the team to organise a delivery date via SMS or telephone. You will then receive contact prior to delivery also to keep you informed of an approximate window of time. The delivery team will drop off the bed to the inside of your home and will not be able to take the item upstairs or assemble unless this option has been selected when ordering. Please note the window time given is estimated and not guaranteed.
Assembly of the bed is a chargeable service however if you, the customer, refuse this service you must check the bed yourself for any damages or faults at the time of delivery before signing the delivery note. We cannot accept responsibility for any damages reported after the delivery team has left. You are requested to inspect all items on the day of delivery thoroughly to ensure there are no issues. In the event of an issue, you will be required to note this and report to us via email. Any problems do need to be reported within 48 hours by email, as beyond this point Fair Deal Beds & Furniture will not be liable for any damages whilst assembly or taking the items upstairs.
Adverse weather conditions may delay your delivery however we will always keep you informed and where necessary re-book accordingly. If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £89 to cover the cost.
Reporting a damaged item
If your item arrives to you in a damaged condition, these are essential factors to remember:
1. Upon arrival, check the packaging or mattress for any tears, indents or crumpled areas that can often identify damage.
2. Confirm the condition of the bed, mattress or furniture item before signing for it.
3. If damaged, please take photos and inform the courier of the damage before asking the courier to return the item back to us.
4. Please advise us via email at the earliest convenience, but no later than 48 hours after receiving your order. We will not accept any notification of damage received after this time scale, and any subsequent claims will be rejected, and all parts required will be chargeable.
Replacement parts or exchange required
Images of all affected parts, close-up and full if possible must be sent to us by email within 48 hours of delivery. We will send out replacement parts within 7-14 days.
Returning a damaged bed or part for a refund or exchange
As we offer free delivery, if delivery has been completed and you notice damage after this, please keep the original packaging and be prepared to return the damaged/faulty items back to us at your own cost. Once we receive the item back providing it is not damaged we will issue a full refund. We may be able to assist you with a collection however this will be charged at £89.
When a collection is organised, please prepare the item to be collected from the ground floor - couriers may refuse to collect from any other floor.
Upon confirmation of a return request, once the payment of £89 has been made we will aim to collect your order within 14 days. When the bed is received by us we will then issue the refund of the original purchase amount.
Requesting missing parts
Because many of our products are delivered self-assembly, there may be an unlikely event where an item arrives with parts missing. If this is the case, please remember to:
1. Check that all items are present before signing for the item, and report any missing items to the courier.
2. Accept the given boxes/items and identify which boxes or parts are missing.
3. If you are only missing parts of your order, please contact customer services and provide the parts you have not received.
4. Please provide images of all the items you have received, including close-up photos with items fully visible.
Once we have confirmed your missing parts, these will be dispatched to you as soon as possible.
Do not attempt to assemble the bed or furniture item before you have confirmed you have all pieces required.
Please do not dispose of any packaging before receiving the missing parts.
Cancel or Return an item?
Should you change your mind about your purchase we have a 48 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within 48 hours after placing the order.
Each item is considered a specialist, made to order item, and therefore is a non-returnable item. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your item.
Any returns will need to be arranged at your own cost. If you wish to cancel after 48 hours of ordering you will be subject to a 30% (of your order value) restocking fee. In the event a headboard does not fit upstairs this is the customers responsibility as we offer other heights. If the headboard is too tall we can send a new shorter headboard and collect the old one but this would be at a charge + re-delivery cost. In this event please email us to find out the exact cost as each headboard price can vary.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your item once delivered it may be possible at managers discretion to exchange or refund the item to the value, however, this will incur a £150 handling fee to cover delivery and collection charges, we reserve the right to withdraw this offer, it is at the manager’s discretion. The items must be returned to us in the original packaging to avoid transport damage.
Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress.
In the event that a fault is discovered on your mattress, this would then come under the manufacturer’s warranty, which commences the date you receive your delivery. See Manufacturers Guarantee section for further details.
Our return address is:
Fair Deal Beds & Furniture
2 Back Prospect Place, Keighley, West Yorkshire, BD21 1PQ